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These documents are PDFs

Subject Area	Document	Meeting date
Complaints	Complaints procedure customer guidelines – Tonbridge & Malling Complaints procedure – Tonbridge & Malling	Oct 04 Oct 04
Comprehensive Performance Assessment	CPA issues (PPRN meeting) CPA improvement priorities– Audit commission CPA scores	Feb 04 Feb 04 Feb 04
Consultation	Consultation Strategy 2004/05 – Tonbridge & Malling Questionnaire design – Tonbridge & Malling 2003/04 general BVPI survey results	Oct 04 Oct 04
Hampshire joint work	Performance management workshop summary 2003/04 general BVPI survey results Performance management workshop – all detail (engaging members; making a difference; correcting low areas of performance) CPA common issues (PPRN meeting) Draft LPSA2 Agreement LPSA2 Presentation Notes	Feb 04 Feb 04 Feb 04 Feb 04 To follow
Improvement activity	IOW – Priority Improvement areas Framework for Improvement – Tonbridge & Malling Performance management workshop – how are we correcting areas of poor performance	Oct 04 (To follow) Oct 04 Feb 04
Performance Boards	Test Valley Portsmouth	Oct 04 (To follow) Oct 04 (To follow)
Performance Indicators	BVPI procedures – Tonbridge & Malling BVPI Guidance Note – Tonbridge & Malling BVPI Target setting pro-forma – Tonbridge & Malling Local performance indicator guidance – Tonbridge & Malling Local performance indicator target setting pro-forma – Tonbridge and Malling BVPI quarterly monitoring report – Tonbridge & Malling Local performance indicator monitoring report – Tonbridge & Malling	Oct 04 Oct 04 Oct 04 Oct 04 Oct 04 Oct 04 Oct 04
Performance Management overview	Tonbridge and Malling performance management presentation PMMI Application Form Performance management workshop summary (engaging members; making a difference; correcting low areas of performance)	Oct 04 Oct 04 Feb 04
PPRN Activity	PPRN Steering Group issues PPRN members - roles and responsibility PPRN Forward Plan 6/10/04	Oct 04 Oct 04 Oct 04
Prioritisation	Spotlight on 2004/05 Improvement Priorities – Tonbridge & Malling	Oct 04
PSA2 (Public Service Agreements)	Draft LPSA2 Agreement LPSA2 Presentation Notes	Oct 04 To follow
Procurement/ capacity building	HIOWA procurement presentation	July 04

Risk Management	Basingstoke & Deane risk management presentation	July 04
Scrutiny/ member involvement	Performance management workshop – engaging members (detail)	Feb 04
Value for Money and Data Quality	Value for Money - Fareham Borough Council Value for Money - Hampshire County Council Data Quality Policy - Havant Borough Council Data Quality Policy and Action Plan - Havant Borough Council Data Quality Strategy - Epsom and Ewell	Sept 06 Sept 06 Sept 06 Sept 06 Sept 06

Last update:	16/11/2006
Author:	Nick Goulder, Director

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